The HH Collection, operated by Iferros Holiday Homes LLC (“The HH Collection”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit or use www.thehhcollection.com (the “Website”), make an enquiry, submit a booking, or otherwise interact with our services.
1. Who We Are
The HH Collection is a Dubai-based holiday home operator offering a curated collection of furnished holiday homes and short-term accommodation.
Legal entity: Iferros Holiday Homes LLC
Brand: The HH Collection
Website: www.thehhcollection.com
Email: hello@thehhcollection.com
Location: Dubai, United Arab Emirates
For any questions regarding this Privacy Policy or the processing of your personal information, please contact us through the contact details available on our Website.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Full name
Email address
Telephone number
Nationality
Passport or identification information where required for guest registration or applicable UAE regulations
Booking and accommodation details
Check-in and check-out information
Payment and transaction information
Communications and enquiries submitted to us
Information required to provide our holiday home services
When you use our Website, we may also automatically collect certain technical information, such as:
IP address
Browser type and version
Device and operating system information
Pages visited
Date and time of visits
Referring websites
Website usage and interaction data
Cookies and similar technologies
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests
Process and manage bookings
Provide accommodation and related services
Communicate with you before, during and after your stay
Process payments
Complete guest registration and comply with applicable UAE requirements
Verify guest identity where required
Provide customer support
Manage our business relationship with guests and customers
Improve our Website, properties and services
Maintain security and prevent fraud or misuse
Comply with applicable legal, regulatory, accounting and tax obligations
Send marketing communications where permitted by applicable law and, where required, with your consent
4. Booking and Property Management – Hostaway
We use Hostaway as our property management and booking management platform.
When you make a booking or provide information through our Website or booking process, certain personal information may be processed through Hostaway in order to manage your reservation and provide our services.
This may include information such as your name, contact details, booking information, guest information and other information necessary to manage your stay.
Hostaway may process personal information on our behalf as a service provider. Its processing of personal information is subject to its own privacy practices and applicable contractual and legal requirements.
5. Payments – Stripe
Payments made through our Website may be processed by Stripe.
When you make a payment, your payment card or other payment information may be collected and processed directly by Stripe. We do not normally have access to your full payment card details.
Stripe may process your personal and payment information for purposes including payment processing, fraud prevention, security and compliance with applicable financial regulations.
For more information about how Stripe processes personal information, please refer to Stripe’s privacy documentation available on its website.
6. Sharing Your Information
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and provide our services.
These may include:
Hostaway, for property and reservation management
Stripe, for payment processing
Property management and hospitality service providers
Website hosting and technology providers
Analytics and website performance providers
Professional advisers, including legal, accounting and tax advisers
Government authorities or regulators where required by applicable law
Other service providers where necessary to provide services you have requested
We do not sell or rent your personal information to third parties.
7. International Transfers
Some of our service providers, including technology and payment service providers, may process or store personal information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take reasonable measures to ensure that such transfers are carried out in accordance with applicable data protection laws and appropriate safeguards are implemented where required.
8. Cookies
Our Website may use cookies and similar technologies to:
Enable essential Website functionality
Maintain security
Remember user preferences
Understand how visitors use our Website
Measure Website performance
Improve our services and user experience
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
Where required by applicable law, we will request consent before using non-essential cookies.
9. Third-Party Websites and Services
Our Website may contain links to third-party websites or services, including booking platforms, payment providers and social media platforms.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of any third-party service before providing personal information.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, managing bookings, maintaining financial and business records, resolving disputes and complying with applicable legal and regulatory requirements.
Certain information may need to be retained for longer periods where required by applicable law.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
12. Your Privacy Rights
Subject to applicable law and any relevant limitations, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Request restriction of certain processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
To exercise any applicable rights, please contact us using the contact details available on our Website.
We may need to verify your identity before processing certain requests.
13. Marketing Communications
Where permitted by applicable law, we may use your contact information to send you information about The HH Collection, our properties, special offers and services.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us directly.
14. Children’s Privacy
Our Website and services are not directed at children.
We do not knowingly collect personal information from children unless such collection is permitted or required by applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
16. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we process personal information, please contact us through the contact details available on our Website.
The HH Collection
Iferros Holiday Homes LLC
Dubai, United Arab Emirates
hello@thehhcollection.com
www.thehhcollection.com