These Terms & Conditions (“Terms”) govern the use of the website www.thehhcollection.com (the “Website”) and the booking of holiday homes and accommodation services offered by The HH Collection, operated by Iferros Holiday Homes LLC (“The HH Collection”, “we”, “us” or “our”).
By using our Website or making a booking through our Website, you agree to these Terms. Please read them carefully before making a booking.
1. About The HH Collection
The HH Collection is a Dubai-based holiday home operator offering a curated collection of furnished holiday homes and short-term accommodation in Dubai, United Arab Emirates.
Legal entity: Iferros Holiday Homes LLC
Brand: The HH Collection
Website: www.thehhcollection.com
Location: Dubai, United Arab Emirates
2. Bookings
Bookings may be made through our Website or through third-party booking platforms.
A booking is considered confirmed once:
The requested accommodation and dates have been confirmed; and
Any required payment or deposit has been successfully received.
The person making the booking must be at least 18 years old and must provide accurate and complete information.
The booking holder is responsible for ensuring that all information provided during the booking process is correct.
3. Guest Information and Identification
Guests are required to provide valid identification or passport information before check-in.
This information is required to comply with applicable UAE laws, regulations and Dubai tourism and holiday home requirements.
All guests staying at the property may be required to provide valid identification documents, as applicable.
The guest is responsible for ensuring that all information provided is accurate and corresponds to the identification documents presented at check-in.
Failure to provide the required identification or information before check-in may result in the inability to complete the check-in process.
4. Prices and Payment
All prices displayed on the Website are stated in United Arab Emirates Dirhams (AED), unless otherwise indicated.
The total price applicable to a booking will be displayed during the booking process.
Payments may be processed through third-party payment providers, including Stripe.
We reserve the right to correct pricing errors or inaccuracies displayed on the Website. If a material pricing error affects an existing booking, we will contact the guest and provide the available options.
5. Security Deposits
A security deposit may be required for certain bookings or properties.
Where applicable, the amount and conditions of the security deposit will be communicated to the guest before or during the booking process.
The security deposit may be used to cover:
Damage to the property or its contents
Missing items
Excessive cleaning
Unauthorised guests or occupants
Lost keys, access cards or other property items
Breaches of the applicable house rules
Other reasonable costs resulting from the guest’s stay
Any remaining balance of the security deposit will be returned in accordance with the applicable booking conditions.
6. Cancellation and Refunds
Cancellation and refund conditions may vary depending on the property, rate and booking conditions selected.
The cancellation policy applicable to a booking will be displayed during the booking process and/or included in the booking confirmation.
Where a booking is subject to a non-refundable rate, the amount paid may not be refundable following cancellation.
Any refund due will normally be made using the original payment method, subject to the applicable payment provider’s processing times.
7. Changes to Bookings
Requests to change booking dates, the number of guests or other booking details are subject to availability and may be subject to additional charges.
We cannot guarantee that requested changes will be possible.
Any change to a booking is only effective once confirmed by The HH Collection.
8. Check-In and Check-Out
Standard check-in time is from 3:00 PM onwards.
Standard check-out time is no later than 11:00 AM.
Early check-in may be available upon request, subject to availability and may incur an additional fee. Early check-in is not guaranteed unless expressly confirmed by The HH Collection.
Late check-out may be available upon request, subject to availability and may incur an additional fee. Late check-out is not guaranteed unless expressly confirmed by The HH Collection.
Guests must vacate the property and return any keys, access cards or other access devices by 11:00 AM on the scheduled check-out date, unless a later departure has been expressly approved by The HH Collection.
Unauthorised late check-out may result in additional charges.
9. Occupancy and Guests
Only the number of guests specified in the booking may stay at the property unless otherwise agreed in writing.
Guests must not exceed the maximum occupancy stated for the property.
The booking holder is responsible for the conduct of all persons staying at or visiting the property.
Unauthorised guests or occupancy beyond the permitted capacity may result in additional charges or termination of the stay without refund.
10. Use of the Property
The property must be used solely for residential holiday accommodation purposes.
Guests must:
Treat the property, furniture, appliances and equipment with reasonable care
Keep the property reasonably clean and tidy
Follow applicable building and community rules
Respect neighbours and other residents
Use the property only for lawful purposes
Guests must not:
Use the property for illegal activities
Exceed the permitted occupancy
Hold parties or events without prior written approval
Cause excessive noise or disturbance
Damage or remove furniture, fixtures or other items
Change locks or install equipment without permission
Engage in activities that breach building, community or Dubai regulations
11. Parties, Events and Noise
Parties, events and gatherings are not permitted unless expressly authorised in writing by The HH Collection.
Excessive noise, disturbances or behaviour that causes complaints from neighbours, building management or security may result in immediate termination of the stay.
Where a stay is terminated due to a serious breach of these Terms or applicable house rules, the guest may not be entitled to a refund.
12. Smoking
Smoking inside the property is prohibited.
Guests may be charged for additional cleaning, deodorising, damage or other reasonable costs resulting from smoking inside a non-smoking property.
13. Pets
Pets are only permitted where expressly authorised by The HH Collection before the booking.
Guests must disclose any pets before arrival.
Additional conditions, fees or restrictions may apply depending on the property and building regulations.
14. Damage and Loss
Guests are responsible for any damage, loss or breakage caused to the property, furniture, appliances, fixtures, equipment or other items during their stay, except for normal wear and tear.
The guest may be charged the reasonable cost of repairing or replacing damaged or missing items.
Guests should report any existing damage or maintenance issue to The HH Collection as soon as reasonably possible after check-in.
15. Keys, Access Cards and Property Access
Guests are responsible for any keys, access cards, remote controls or other access devices provided to them.
Lost or damaged access devices may result in additional charges.
The HH Collection, its authorised representatives, building management or maintenance personnel may access the property where reasonably necessary for maintenance, emergencies, inspections, repairs or other legitimate purposes, subject to applicable law and reasonable notice where appropriate.
16. Maintenance and Repairs
We will make reasonable efforts to ensure that properties are maintained in good working condition.
Guests should report maintenance issues promptly.
Some repairs or maintenance may require access to the property during the stay.
We cannot guarantee uninterrupted availability of every facility, appliance, amenity or building service, particularly where an issue is outside our reasonable control.
17. Building and Community Facilities
Access to swimming pools, gyms, parking facilities, security systems, elevators and other building amenities may be subject to the rules, availability and operating conditions established by the relevant building management.
The HH Collection cannot be held responsible for temporary closures, restrictions or changes to facilities that are outside our reasonable control.
18. Photography and Property Descriptions
We make reasonable efforts to ensure that photographs, descriptions, amenities and information displayed on the Website accurately represent the properties.
Minor differences in furniture, decoration, views, layout or equipment may occur.
Where necessary, we reserve the right to make reasonable changes to furnishings, décor or amenities without materially affecting the nature or standard of the accommodation.
19. Guest Belongings
Guests are responsible for their personal belongings during their stay.
The HH Collection is not responsible for loss, theft or damage to personal belongings unless liability cannot legally be excluded.
Guests should ensure that valuable items are appropriately secured.
20. Limitation of Liability
To the maximum extent permitted by applicable law, The HH Collection shall not be responsible for indirect, incidental or consequential loss arising from the use of the property or Website.
We are not responsible for circumstances outside our reasonable control, including but not limited to:
Natural disasters
Severe weather
Government restrictions or regulations
Building management decisions
Utility interruptions
Internet or telecommunications failures
Power outages
Transport disruptions
Security incidents
Acts of third parties
Other events beyond our reasonable control
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
21. Force Majeure
If circumstances beyond our reasonable control prevent us from providing the accommodation or services booked, we will make reasonable efforts to notify the guest and, where appropriate, offer an alternative arrangement, amendment or refund in accordance with the circumstances and applicable law.
22. Website Use
The content of the Website is provided for general informational purposes.
You agree not to:
Use the Website for unlawful purposes
Attempt to gain unauthorised access to the Website or its systems
Interfere with the operation or security of the Website
Copy or reproduce Website content without permission
Submit false, misleading or fraudulent information
We reserve the right to suspend or restrict access to the Website where reasonably necessary.
23. Intellectual Property
All content appearing on the Website, including the The HH Collection name, logo, branding, photographs, text, graphics and design, is owned by or licensed to The HH Collection unless otherwise stated.
Such content may not be reproduced, modified, distributed or commercially exploited without our prior written permission.
24. Privacy
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.
By making a booking or using our Website, you acknowledge that your personal information may be processed as described in our Privacy Policy.
25. Third-Party Services
Our Website may use or link to third-party services, including payment providers, booking platforms and property management systems.
Third-party services may have their own terms and privacy policies.
We are not responsible for the availability, content or practices of third-party services, except where required by applicable law.
26. Complaints
If you experience an issue during your stay, please contact The HH Collection as soon as reasonably possible so that we have an opportunity to investigate and, where appropriate, resolve the issue.
Guests should provide reasonable access to the property where necessary to investigate or resolve a reported issue.
27. Termination of a Stay
We reserve the right to terminate a guest’s stay where there is a serious or repeated breach of these Terms, applicable house rules, building regulations or applicable law.
This may include, without limitation:
Unauthorised parties or events
Excessive noise or disturbance
Unauthorised occupancy
Illegal activities
Significant damage to the property
Threatening or abusive behaviour
Serious breaches of building or community rules
Where termination results from the guest’s breach, the guest may be responsible for any resulting costs and may not be entitled to a refund, to the extent permitted by applicable law.
28. Applicable Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the Emirate of Dubai.
Any dispute arising in connection with these Terms or a booking shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless otherwise required by applicable law.
29. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, properties, business practices or applicable legal requirements.
The updated version will be published on the Website with a revised “Last Updated” date.
30. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the contact details available on our Website.
The HH Collection
Iferros Holiday Homes LLC
Dubai, United Arab Emirates
hello@thehhcollection.com
www.thehhcollection.com